Recurring Memberships / Auto Renewal

With myTurn, you can allow memberships to be automatically renewed so that when a user has a card on file, their membership will be automatically renewed and paid for when it expires. This makes it easy to set up monthly, quarterly, or any length recurring membership that can be paid for automatically by your users.

Automatic renewal can be used with any membership type aside from "Flexible Cost" memberships (at this time). 

Note: your organization must be connected to our payments processor Stripe.com to use automatic renewal for paid memberships. You can connect to an existing, or create a new, Stripe account via Settings -> Financial -> Online Payments.

Allowing Automatic Renewal for each Membership Type

You can and must "allow" automatic renewal for each membership type you offer by:

 1. Go to Settings -> Customers -> Membership Types

2. Add or Edit a Membership Type

3. Review your settings, including

• Renewal Window: this setting determines how long before a membership is considered a renewal, which means it will start from the previous expiration, or a new membership starting from the purchase date).
• Renewal Cost: you can set renewal cost that is different from the original membership. Some organizations set a higher initial membership and lower renewal to encourage users to remain members Others roll a "start up" fee into the initial membership then just charge the membership fee for each renewal.
• Allow Automatic Renewal: this will allow users to enable automatic renewal on their membership and automatic renewal will be checked off by default when paying for a membership.
• Renewal Notification: Users will also get a notification that their membership will renew. You can set the number of days in advance the warning goes out on each membership type using the "Renewal Notification" option. Note that setting that to 0 days will mean there will be no advanced notice.
• Allow Self Purchase: you likely also want to allow users to purchase a membership online when they sign up for an account.

4. Save the membership type

Setting a Membership to Automatically Renew as an Admin

When you are selling a membership to a user (e.g. walk in, or new membership purchase) and the Membership Type supports automatic renewal, the "Renew Automatically" checkbox will be checked by default:

Disabling and Enabling Automatic Renewal for existing users/memberships

If you need to disable automatic renewal for an existing member, you can view their account, and then click on the "Disable" button for Automatic Renewal.

If automatic renewal is disabled, then there will be an "Enable" button to turn it on.

Self Sign Up

When a user signs up for a membership, the "Renew Automatically" option will be checked off by default and they can uncheck it.

Users can also enable or disable automatic renewal at any time in their My Account area on the "Current Membership" page:

Automatic Renewal is disabled, they will be able to enable it (or be directed to add a payment method to their account if they do not have one on file).