Reporting Issues, Problems, or Damaged Items

Once you have an On Demand plan set up, any admin can click the "Report Issue" button (sometimes just a wrench icon) to report that an item needs repair or maintenance. Once you have at  least one On Demand maintenance plan configured, the Report Issue button will appear in at least the following places:

• Next to the item after check in (the button will appear as a "wrench" icon)
• On the main Item Page when you click on an inventory "card" while browsing inventory
• When doing a Physical Inventory count / check
• On Inventory > List Items (note, you can not yet schedule maintenance form List Items, you must do that via the Maintenance button when viewing the item).

To report an issue:

1. Click on the Report Issue or wrench button

2. Select the type of maintenance needed if you have more than one option

3. Enter any notes as to what you think is wrong

4. Optionally expand the Advanced tab to record things like:

• If you have already spent time or money on this repair/maintenance
• You want to override the Statuses being set
• Want to set when you want the maintenance to be due (otherwise it will be "required" right away)

5. Then be sure to "Save"

When reporting an issue, you will also see at the top if the issue has already been reported or if other maintenance is due on the item.